Refund policy
Return and refund policy
Our promise
We make food we're proud of, to a standard we set for our own family. If something isn't right, we'll put it right, quickly and without fuss.
If something arrives damaged, faulty or not what you ordered
Email us at info@wearesprouted.co.uk within 14 days of delivery, with your order number and a photo of the problem. Once we've had a look, we'll arrange a replacement or a full refund, including any delivery charge. We may ask you to return the item first, and we'll cover the cost if we do.
If you changed your mind
Because our oats are a sealed food product, we can't accept returns of opened pouches for food safety reasons. If you've changed your mind about an unopened pouch, get in touch within 14 days of delivery and we'll arrange a refund. We'll let you know how to return it. Return postage is covered by us if the fault is ours, and by you if you've simply changed your mind.
Your legal rights
Under the Consumer Contracts Regulations 2013 you have the right to cancel most online orders within 14 days. Some food and perishable goods are exempt from this right once opened or once their condition has changed, for health and hygiene reasons. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
Refunds
Once approved, refunds are made to your original payment method within 5 to 10 working days.
How to reach us